Frequently Asked Questions?


F.A.Q’s

All Jewellery designs are handmade with ethically sourced gemstones, owing to the natural variations in the crystals, every jewellery piece is one-of-a-kind in colour, shape and design. You’ll always receive the one that is in the photo. All the photographs were taken by me trust that the colour of the crystals will always look better when you get them home, they are always more beautiful in real life, you’ll adore your new crystal jewellery.

Bespoke is a piece handmade and designed to order in the gemstones of your choice. I will send you pictures regarding the stones and style of the jewellery that I am creating.

If you buy any jewellery gifts from the shop it will be the one in the photo, and I can send your gifts to an address of your choice, please contact me to arrange this.

Are you open and can I place an order? Yes, we are open. You can buy any piece of Jewellery from the shop or a bespoke order piece but there may be a delay to the normal delivery times, this is due to the challenges of the Virus that’s affecting the UK at this present moment.

How do I pay for my order and is it safe to use my Credit Card? (For all customers) There are 2 options available … 1. PayPal, a fast and secure way to make payments by debit or credit card at checkout. 2. BAC’s Secure bank transfer directly from your account to my account, this method is used to pay for bespoke orders and gift cards. 

 I use an SSL certificate which enables encryption of sensitive information during online transactions. You can be assured that all the information that you provide is safe and secure on this website.

What Currency are all the prices listed at? British Pounds and Pence.

Can I choose or request a piece of jewellery in my own choice of Crystals? Yes, of course, you can, I have a huge collection of gems to choose from and if I don’t have a crystal that you want in stock I will source it for you.

How can I see your Jewellery Pieces in more detail? You can just click on any of the jewellery photos in the shop and this will enlarge it, this will also show you a close-up and more detail.

How long will it take for my order to be Dispatched? Normal dispatch times are 2 to 3 days, but I am Posting every Thursday due to the virus but this will resume back to normal times when this is over.

Can I have my purchases sent to another address other than my billing address? Yes, you can but you must inform me at the time of the purchase, this can be done by email, text or you can use the contact us form and I can gift wrap it for you with a handwritten note from you. Please inform me of your message to add to your gift.

♥ How much will Postage and Packaging cost me?  The postage is Royal Mail Recorded Delivery£3.95 this also includes Packaging. Items over £50 must be sent by signed for recorded delivery with insurance £6.95, this secures your order for any loss by Royal Mail.

How do I make a purchase? Simply click on add to Basket, when you have finished adding to your shopping basket, click Checkout and Pay with your preferred method to complete your purchases.

Can I purchase more than one of any of the particular items? Yes, I will allow up to 2 items in one package, if you would like to add more than 2 items in a package please let me know but this may cost you a bit more in postage.

Do You Handmake Orders for Custom/Bespoke Jewellery Pieces? Yes, I am very happy to help, design and make a piece of Jewellery that will be special for you or a loved one. I love creating commissioned orders because they are so special for you and are also handmade with love. A deposit must be paid to start your order but the deposit is shown as a payment made on your invoice. Deposits are non-refundable

♥ When a Piece of Jewellery is a handmade silversmith bespoke design, Can I have the assay hallmark applied to it? Yes, you can. After your piece has been made it can be sent off to the London Assay Office and they will add their fee for the hallmark from £29 for one mark to be added to the piece of jewellery. This is a legal requirement if the silver in your piece weighs over 7.8 grams if it weighs under 7.8grams the hallmark is not a requirement but it does add more value to your jewellery.

Can I have a Bracelet or Necklace length adjusted to the length I want? Yes, You can, You must inform me by email before it is sent out to you. I will allow adjustments up to 1- inch free of charge but anything over the extra 1-inch increase there will be an extra charge of £2 per inch. Any decrease in length is free of charge.

♥  How can I find a crystal with the right healing properties for me? → First of all, are there any crystals you are drawn to? then that will be the right one for you. If you don’t know which one to have then I can help you choose, all I need to know is what healing you need right now and I can then tune in to see which gemstone will be best for you.

Can I place a wholesale order? The answer is no because I do not mass produce.

♥ Can I buy your Jewellery without the healing in the Jewellery?Yes, you can, I only add reiki healing for those who request the healing for themselves or someone else. Healing is a complimentary service I give.

How do You give healing through Jewellery? When you buy from Jewellery Dreams, you can request for the Angelic healing energy to be added to the jewellery piece for yourself or someone else before it sent, to you the crystals will be clean of any negative energies I will hold the jewellery piece and connect to the Angels to help me infuse healing for the named person, when I have finished it is put in a small clean plastic bag, and a gift bag then sent to you in a padded envelope by Royal Mail recorded delivery. Healing energy will be released when the jewellery piece is worn by the recipient. Angelic Healing energy always knows where it needs to go in the body.
I invite you to read some of the reviews on this website from people who received healing after wearing their Jewellery.